常见问题解答
如果你对支付账单有疑问, 付款计划, 付款方式, 或者其他与你的皮马学生账户有关的东西, 我们是来帮忙的.
学费
我的学费什么时候到期?
学费 and fees must be paid in full by the published 付款的最后期限.
我经常收到信用卡公司寄来的支票. Can I use the routing number and account number on these checks to make an e-check (ACH) payment?
向你的信用卡公司查询一下. Some credit card companies do not honor checks used electronically. 这可能导致支票被拒绝, 导致潜在的退回支票费用, 逾期还款, 和/或因未付款而退学.
Can I make a debit or credit card payment over the phone or through the mail?
No. We cannot accept credit card payments by phone or mail.
有学费支付计划吗?
是的,一个 付款计划 这学期有吗.
我是亚利桑那州的居民. 为什么要收我州外学费?
Students seeking in-state tuition must meet legal requirements for both Arizona residency and U.S. 公民身份. To verify in-state residency, you will need to complete a 核实合法在场表格 在线和上传 the signed document to the Registrar File Upload through your MyPima. 应收帐款服务 does not process 核实合法在场表格s. If you have questions about the status of your 核实合法在场表格, 请与 招生办公室.
If I drop a class or the class is canceled will I get a refund?
你必须在八点前退课 退款期限 才有资格获得退款. 学费 paid by credit or a signature debit card is 退还 back to the card. 以现金或支票支付的学费由 E-refund 或数字校验. If Pima cancels a class, you will be 退还 all applicable tuition and fees for that class.
Where can I find my payment history, get my student account statement, or print an invoice?
您可以访问您的付款记录, 学生账户对账单, 和发票通过myypima的MyAccountManager. Once in MyAccount Manager select Payment 历史 from the drop-down menu or select View Statement from the home page. Waivers and credits may also be included in the Payment column.
为什么我的网上支付失败了?
Web Check (ACH) and card payments may be unsuccessful for numerous reasons. If you have reentered your payment information and still encounter an issue, 您可以通过以下方式与应收帐款服务部联系 (电子邮件保护) 寻求帮助.
服务费用
Why am I charged a service fee when paying with my debit or credit card through MyAccountManager?
Pima与第三方公司签订了合同, PayPath, to provide secure debit/credit card processing services. The service fee is being charged by the third-party processor, not Pima. A 2.85%服务费(最低3美元).00) applies to each debit/credit card payment made through MyAccountManager. 国际交易的服务费是4英镑.25%. 服务费可能会有变动. 你可以用信用卡支付以避免服务费 网络检查 (从您的支票或储蓄账户转账).
If I make a debit or credit card payment in error, is the service fee refundable?
No. The service fee is not refundable even if the payment to which it relates is canceled, 退还, 认为, 或者收费.
Will the service fee that I am charged be included on my student account statement?
No. Pima does not receive any part of the service fee and it will not appear on your student account statement. The fee is charged and collected by the third-party company, PayPath, and will show as a separate charge on your credit card or bank statement.
金融持有
为什么我的学生账户被冻结了?
If you have an outstanding debt with the College you will not be allowed to register for any classes until the debt is paid in full. 你可以在网上或在任何地方支付余额 应收帐款服务 办公室. 有关债务的更多信息， 星际官方赌钱.
退款
我计划接受经济援助基金. 信用余额退款流程是怎样的?
Review your student account by logging into your MyAccountManager (MyPima > Students > Register and Pay > MyAccountManager). If you see a credit balance (a negative dollar amount) your funds have been disbursed by the 金融援助 Office and are available to be 退还 by 应收帐款服务. Credit balance refunds are processed weekly, typically on Thursday. 一旦退款由我们的办公室发起, 取决于您选择的退款选项, it may take up to ten business days to receive your funds. 为了加快您的退款，我们建议您注册 E-refunds. If you are unsure of your financial aid status, contact 财政援助和奖学金办公室.
我怎样才能收到退款?
有几种方式可以让你获得退款:
- eRefund: Enroll in this refund option by logging into your MyAccountManager to have your refund deposited directly into your savings or checking account with your bank routing and account number (MyPima > Students > Register and Pay > MyAccountManager)
- 数字检查: 如果您没有注册退款, 来自我们第三方合作伙伴的电子邮件, 支票簿, containing a link to your Digital Check will be sent directly to your Pima student email account for you to select your refund method. You can select Instant Deposit to initiate an Original Card Transaction (OCT) deposit to your debit card or enter your address to request a check be mailed to you.
MyAccountManager shows a refund was issued but I haven’t received anything.
如果您查看了MyAccountManager (MyPima > Students > Register and Pay > MyAccountManager) and see a refund entry, 以下是一些需要检查的事项:
- If the refund is being initiated the same day please be aware that the processing time may vary and not be complete until the end of the business day. An email will be sent to your student email notifying you when your refund has been issued.
- If you have set up an eRefund profile in your MyAccountManager, you will receive an email notifying you the refund has been processed. Please monitor the bank account associated with your refund option.
- If you have not established a refund profile in your MyAccountManager, you will receive an email to your Pima student email account with the subject “Your refund has been submitted for processing.” This message notifies you that a second email will be sent containing a digital copy of your refund check. Please monitor your student email account for this email (often shortly after the first email) and make your refund selection. This email containing your Digital Check refund will come from our third-party vendor, 支票簿.